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VHC Frequently asked questions
Q: What is a Virtual House Call?
A: Our Virtual House Call technology allows us to
repair your computer remotely, using your
high-speed Internet connection. All it
takes is a simple download and our skilled
technicians will take over your PC and quickly
provide a variety of services.
This technology allows us to respond very quickly
to many common issues (usually the same-day) and get
you up and running fast - all done without the
need to send anyone to your home or office!
Q: How does it work?
A: You will receive a phone call from your technician at your scheduled appointment
time. Your technician will walk you
through the simple connection process and then
take control of your keyboard and mouse to begin
fixing your problems. You will be able to watch
your technician work live on your PC.
You can choose to remain on the phone with your
technician while your work is completed, or you
can simply go back to enjoying your day while we
work and we'll call you back to let you know
when the work is done — it couldn't be easier!
Q: Am I eligible for a Virtual House Call?
A: As long as your PC is using Windows 2000 or newer and you have a working high-speed Internet connection, you are eligible. Don't worry if you aren't sure - when you call to schedule your Virtual House Call, we'll test your PC to make sure you qualify!
Please note — unless you have had a recent Virtual House Call with us (within the last 60 days) you are required to go though the qualification process again to confirm that the Virtual House Call is appropriate for the problem you have.
This process only takes a few minutes and is designed to make sure that we make the most efficient use of everyone's time. There are many factors that can prevent the successful use of the Virtual House Call service. Certain types of problems require physical access to the PC, and many recent virus/spyware infections can prevent the Virtual House Call software from running properly. Sometimes firewalls and security software can also prevent your computer from establishing a connection to our technicians.
Please see the list of services for more information about what Virtual House Call services we offer.
Q: Is this safe? Can you get into my computer
without my knowledge or permission?
A: Yes, this is completely safe. All
communications between your computer and our
technicians are secured and private. We do
not collect any information from your PC and we
cannot get into your PC without your
permission. YOU are the only one who can
start a Virtual House Call session, and once the
session is complete, our software is completely
removed from your PC.
Q: How do I get started?
A: Just give us a call at 503.601.4335 and we'll
get your Virtual House Call scheduled right
away. We'll give you a free demonstration!
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